By The Illinois Public Interest Research Group
A new survey released by Illinois PIRG, “Recharge Repair,” found a surge in consumer demand for phone repair following the revelation Apple was slowing phones with older batteries. “Recharge Repair” identifies the barriers to battery replacement and phone repair that added to long repair delays for consumers. The findings support the need for Right to Repair reforms to grant consumers and third parties access to the parts and tools to repair cell phones and other electronics.
“We should be free to fix our stuff,” said Abe Scarr, Illinois PIRG director. “Repairing products that still have useful life reduces needless waste, but unfortunately, companies are making products harder to repair. This survey demonstrates that consumers are looking for more options to repair their phones.”
Among the survey’s findings:
Posted on February 5, 2018